Email Management – Integrated Live Online Chat, Email, and Voice Gives Customer Unified Response
LivePerson Contact Center combines solid email management and voice with its award-winning live chat platform. This means customers can experience a unified response to their inquiry from all fronts.
Small-to-midsized businesses can take advantage of LivePerson Call Center to improve customer satisfaction and increase conversion rates.
Email Management
Quick response times have always been the touchstone of successful customer support and sales.
LivePerson Contact Center’s Email Management Solution allows you to manage all email inquiries for customer service, inside sales, and technical support help desks more efficiently and effectively.
A powerful ticket system helps you route, track, and deliver messages efficiently by avoiding manual processing. Contact Center’s email system improves response time by as much as 50%.
In addition, templates and canned answers drawn from Contact Center’s dynamic FAQ/Knowledgebase ensures uniform and accurate replies are provided to the customer.
Meanwhile, reliable tracking tools prevent customer inquiries from falling through the cracks. This unresponsiveness is a number one factor in customer dissatisfaction and a major roadblock to repeat business.
Click-To-Talk
Whether they need sales support or customer service, Click-to-talk (also known as LiveCall) lets you connect with your customers by phone.
Visitors can use the click-to-talk button on your site to let you know they want you to call them and what number to use.
In addition, you can use the page your visitor is on to direct the call to the appropriate department or person in your company.
For example, if a customer requests for phone support from your “Shipping Information” page, click-to-talk can automatically connect them to your shipping and handling department.
A Unified Effort through Integrated Fronts
LivePerson Contact Center integrates all customer interaction with your business.
Transferring between web to voice is seamless. Contact Center shares the same resources between live chat, email, and voice. As a result, complete information about your visitor can be shared through all channels.
This includes all interaction records with the visitor. Therefore, your visitors can switch from web to voice without having to start explaining his or her case from the beginning.
You can increase revenue by providing visitors with multiple ways to interact with your company.
These multiple channels also mean everyone in your company can contribute to achieve the common objectives of customer satisfaction and increased sales.
An Important Factor in Success
A company’s contact center is an important factor to its success.
It is the first meeting between your and your customer. In addition, it is a way for you to maintain customer satisfaction and receive feedback to improve your website and your business.
With customers demanding faster response to their needs, companies able to meet these needs through various channels are better poised to acquire and retain that customer.
Moreover, LivePerson Contact Center ensures that customers are provided a consistent service whatever channel (live chat, email, phone) is used.
Check out my in-depth Liveperson review.
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Paul Ransom is a Google Adwords Management Consultant specializing in sales lead generation, email list building and landing page conversion rate improvement using A/B and multivariate split testing with Google Website Optimizer.
You can get Paul Ransom's free Google Adwords course on How To Avoid The 7 Most Costly Mistakes here.
